Troubleshooting common issues

"Store not found" at your address

• The store is created when you finish the first-login form. Log in to wafraa.id/panel and complete it.
• Custom domain: check the CNAME points to store.wafraa.id and allow up to 24 hours.

Product not showing in the storefront

• Status must be Active (not Draft/Archived).
• Stock 0 shows the product as *sold out*; add stock.

No shipping options at checkout

• Set Settings → Shipping origin.
• Every physical product needs a weight in grams.
• Service/digital products never show shipping.

WhatsApp shows "Disconnected"

• Open WhatsApp in the panel and scan the QR again.
• Keep the phone online; WhatsApp disconnects linked devices after long offline periods.

Buyer paid but the order is still "Pending payment"

Bank transfer and QRIS are confirmed by you: Orders → the order → Mark as paid. Weselaja orders confirm automatically.

Didn't receive order emails

Check spam, then verify the address in Settings → Notifications.

Still stuck?

Use the chat bubble on this page or email support@kinexa.id with your store address and order code.