WhatsApp notifications and AI chat
WhatsApp notifications (Nidaa)
Wafraa sends order notifications through Nidaa, Kinexa's WhatsApp gateway.
- Panel → WhatsApp → Enable.
- Scan the QR code with the WhatsApp app of the number you use for the store (Linked devices).
- Status becomes Connected. Send a test message to confirm.
From now on the buyer receives *order received*, *payment confirmed*, and *shipped* messages on WhatsApp, and you receive new-order alerts. The WhatsApp inbox in the panel shows buyer replies; you can answer from there.
AI chat on the storefront (Liqaa)
Every storefront has a chat bubble powered by Liqaa. The assistant (Aini) knows your products, prices, stock, payment methods, and shipping setup, and answers buyer questions in Indonesian or English. Conversations appear in Chat in the panel, where you can reply yourself.
Vouchers
Vouchers → create a code (percentage or fixed amount, minimum order, quota, validity). Buyers enter the code at checkout.
Promotions & promo events
Promotions apply a discount to selected products for a period; Promotions → Calendar shows Indonesian retail moments (Ramadan, Harbolnas, payday) so you can plan campaigns.
CRM sync (Mitra)
Settings → Mitra CRM: when enabled, every paying buyer is added as a contact in your Kinexa Mitra CRM for follow-up and broadcasts.